Contact Us

Our Location

Book-Axis.com
CBL Distribution Ltd
1229 Stratford Road
Hall Green
Birmingham
B28 9AA
United Kingdom
Telephone
(+44)121 608 3950

Opening Times
9-5

Contact Form



Frequently Asked Questions


- Once I’ve placed my order, how long will it take for my order to be dispatched and on its way to me?

If the title is in stock, it will be dispatched on the next working day after placing your order. Otherwise dispatch will be approximately 3 days

- How long will my order then take to reach me once dispatched?

Your order will be dispatched via Royal Mail 2nd class delivery, which usually takes 3-5 working days for delivery. Please note that delivery can take up to 14 working days during busy periods

- What happens if my order hasn’t been dispatched by the estimated time frame?

If you haven’t received any communication from us, your item is just taking a little longer to arrive with us. We will contact you via email if there are any problems with your order

- Which courier will deliver my parcel and can I get a tracking number for the delivery?

Primarily Royal Mail 2nd class delivery and no tracking details are available via this method of delivery - Do you offer an express delivery (next day) service? We do, you will need to contact us for details

- Do you offer weekend or timed deliveries?

Unfortunately not

- Can I return my order if I need to?

Yes, as long as we are informed in the 30 days of your order being dispatched

- Do you ship outside the UK and how much will this be?

Yes, you will need to contact us for more details on this

- Do I have to sign up to PayPal to place an order?

No - Are all of your books brand new?

Yes

- If I order more than one book will the items be sent separately or together in one parcel?

This will depend on stock levels as to when your order is placed, but occasionally the items ordered may arrive in separate parcels and on different days

- What if my order arrives damaged?

You can contact us, and we can offer a replacement or a refund.

- Can an Invoice be sent with my order?

If you require an Invoice with your order, please let us know and we and we can do this for you