Delivery Information

Free Shipping is available on all orders by Royal Mail 2nd Class or similar. Free Shipping only available to UK orders only. Only one shipping address per order is allowable. Shipping to countries outside the UK is available at additional charge and fees. Please contact us for a quote. Next Day express delivery is available for selected stock items only. An additional £7.99 charge applies and will be added to basket. These items are fully trackable. All items in stock at our main warehouse ordered before 2.30pm are normally sent out the same working day. Deliveries by Royal Mail or similar normally take between 3-5 working days. Please allow up to 14 days in busy periods. Returns In the unlikely event you wish to return your goods please contact us via email or phone and quote your order reference number for a returns authorisation number. The cost of returning these goods is your responsibility and cost. We recommend that you use a trackable service to return these are we cannot credit for any goods not received into our warehouse. If you receive faulty goods please contact us within 14 days to enable us to rectify the issue. Please use your order reference number in the event you need to contact us.Frequently asked questionsOnce I’ve placed my order, how long will it take for my order to be dispatched and on its way to me? If the title is in stock, it will be dispatched on the next working day after placing your order. Otherwise dispatch will be approximately 3 days How long will my order then take to reach me once dispatched? Your order will be dispatched via Royal Mail 2nd class delivery, which usually takes 3-5 working days for delivery. Please note that delivery can take up to 14 working days during busy periods - What happens if my order hasn’t been dispatched by the estimated time frame? If you haven’t received any communication from us, your item is just taking a little longer to arrive with us. We will contact you via email if there are any problems with your order Which courier will deliver my parcel and can I get a tracking number for the delivery? Primarily Royal Mail 2nd class delivery and no tracking details are available via this method of delivery Do you offer an express delivery (next day) service? We do, you will need to contact us for details Do you offer weekend or timed deliveries? Unfortunately not Can I return my order if I need to? Yes, as long as we are informed in the 30 days of your order being dispatched Do you ship outside the UK and how much will this be? Yes, you will need to contact us for more details on this Do I have to sign up to PayPal to place an order? No Are all of your books brand new? Yes If I order more than one book will the items be sent separately or together in one parcel? This will depend on stock levels as to when your order is placed, but occasionally the items ordered may arrive in separate parcels and on different daysWhat if my order arrives damaged? You can contact us, and we can offer a replacement or a refund. Can an Invoice be sent with my order? If you require an Invoice with your order, please let us know and we and we can do this for you